We offer custom service, you can contact us by email (support@balderlighting.com ) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.

Customization

1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:

The product link or model number of the product.

The information of the color and size or other you need to customize.

If can, please send us your actual application scenario (for we can give the most suitable design solution to you)

2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:

The picture or design drawing you have.

Specify base size, material, color, bulb type or others.

3.Custom Order Policy

Non-Cancellable & Non-Returnable
All custom-made/products are specifically tailored to your requirements and therefore cannot be cancelled, returned, or refunded once production has commenced.

Customization Fee Deduction
If a cancellation is requested before production begins, a partial refund may be issued, subject to a deduction of 18%-28% of the total order to cover design and administrative costs. Once production or sourcing is initiated, no refunds will be provided.

Customer Responsibility
By placing a custom order, you acknowledge that you have reviewed all specifications (e.g.,size, materials, colors) and approve the final design. We are not liable for errors caused by inaccurate information provided by the customer.

Exceptions
Refunds or replacements are only offered if the product arrives damaged/defective (subject to evidence). Contact us within 30 days of delivery to report such issues.

If there are any questions, please feel free to contact us：

Email: support@balderlighting.com