1. What's Included in Our White Glove Service
When you choose our White Glove Service, our professional team will ensure your order is delivered safely and set up exactly where you need it:
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Room of Choice Delivery – We’ll place the item in the exact room of your home or office.
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Unpacking & Placement – All packaging materials will be removed and the product carefully positioned.
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Trash Removal – We’ll take away all packaging debris for proper disposal.
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Professional Handling – Service includes two experienced movers and a liftgate-equipped truck for safe unloading.
2. Pricing Structure
White Glove Service is charged separately from the base shipping cost, which is determined by the weight and volume of the product. Pricing for a single item is as follows (multi-item shipments may vary):
| Service Item | Price | Details |
|---|---|---|
| Base Service Fee | $99 | Covers the standard service (2 movers, 1 floor, within 30 minutes). |
| Overtime Fee | $300 / 30 minutes | Charged if service exceeds the included 30 minutes. |
| Additional Labor | $150 / person / hour | For extra movers if the item is too heavy for two people. |
| Stair Fee | $50 / floor | Applies from the 2nd floor and above, if no elevator is available. |
3. Factors Affecting the Final Quote
The total cost may vary depending on:
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Number of Products – Multiple items may require more time.
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Floor & Elevator Access –
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With elevator: No stair fee.
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Without elevator: Stair fee applies from the 2nd floor.
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Product Attributes – Weight, box dimensions, and total volume affect shipping and handling difficulty.
4. How to Arrange the Service
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Request a Quote – Provide your delivery address, product list (with size & weight), and floor/elevator details.
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Get the Calculation – We’ll provide both the base shipping fee and the White Glove Service cost.
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Confirm & Schedule – Once confirmed, our White Glove team will be arranged for your delivery.
5. Quick Summary
For just $99, you get 30 minutes of professional White Glove Service including room-of-choice delivery, unpacking, and cleanup.
If your location requires extra time, labor, or stair carrying, we’ll inform you of any additional fees in advance.
Phone: +1 (917) 605 7191
We offer free shipping within the United States. Delivery times are estimates and cannot be guaranteed.
Processing & Shipping Time
Processing: 3–12 business days (secure lighting packaging)
Expedited Express: 9–14 business days
Sea Freight: 25–40 calendar days (default for items over 39" / 100 cm)
Need faster delivery? Contact us.
Special Cases
Out of Stock: We will notify you by email with the option to wait or cancel.
Customized Items: Ship within 5–15 business days after order confirmation.
Taxes & Duties
Import taxes and duties cover by us. Please check your local customs regulations.
Possible Delays
Delivery may be delayed due to weather, holidays, courier issues, or customs clearance.
Contact Us
Email: support@balderlighting.com
Phone: +1 (917) 605-7191
Hours: Mon–Fri: 9:00 AM – 6:00 PM
To ensure that you are satisfied with your purchase from Balderlighting, we provide video check and a 30-day return policy.
Before shipping, We are willing to provide packaging videos of your item(s) to show the details of the lights and package. Videos will be sent by email if you need it.
Customers initiating cancellations during transit are liable for incurred shipping costs. Outbound shipping is complimentary, but return/cancellation fees apply.
For more details, please refer to our RETURN & Refund Policy.
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